Frequently Asked Questions

What payments do you accept?

When purchasing directly from our website, the only form of payment available is PayPal. PayPal will allow you to pay using a credit card, even if you don’t have a PayPal account. Alternatively, you can contact me at phillipa@phillipareeve.com to discuss other methods.

All prices are in NZ dollars, unless otherwise specified.

I purchased a painting on your web site. What happens next?

1. You should receive a confirmation email from me. Check your spam folder, if you did not receive it.

2. Your painting will be carefully packed for shipping. This can take up to a week, depending on the size of the painting.

3. We will let you know once your piece is shipped, along with the tracking number so that you can track it yourself on-line.

How much is shipping?

All painting prices are in New Zealand dollars and exclude shipping costs.

There is an international shipping fee for paintings being shipped outside of New Zealand. We determine the cost of shipping based on the least expensive option, usually ground transport. If you would like to arrange and pay for a more expedited shipping option, please contact me.

For some destinations there may be additional taxes or costs over which I have no control and it will the buyers responsibility to pay these.

New Zealand shipping

Within New Zealand shipping is free.
Canvases over 30” in length, are sent via tube. The canvas is removed from the frame and rolled. Restretching canvas is the purchaser’s cost.

Overseas shipping

Before purchasing a painting please contact me for an accurate shipping cost if you are outside New Zealand.

All canvases are sent via tube when shipped internationally. The canvas is removed from the frame and rolled. Restretching canvas is the purchaser’s cost.

What are your terms and conditions?

• All copyright is retained by the artist, Phillipa Reeve. Artwork must not be copied or reproduced without the artist’s written permission.

• Every care has been taken to show the work as accurately as possible with regard to size and colour. The image you see may be different due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.

• Security of Data: We will take all reasonable care, in as far as it is in our power to do so, to keep the details of your order and payment secure. We use a secure external payment process, PayPal. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when ordering from the website.

We reserve the right to:

• modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you; you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

• change these conditions from time to time; your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check to determine whether the conditions have been changed.

Any order placed through the website is not binding until the work has been despatched. Artwork listed may be withdrawn from sale at any point by the artist for reasons such as, but not limited to, sale elsewhere or withheld for exhibition display.